FAQ

The typical life of a meter is up to 20 years, and they eventually need to be replaced. Also, advances in metering technology make it easier and more efficient to obtain readings.

To ensure timely completion, you must call to book an appointment within 2 weeks after receiving your information notice. An adult at least 18 years of age must be home at all times during the installation.

There is no charge for the replacement of the water meter.

It is recommended that you check you’re inside plumbing for any potential leaks (i.e. - running toilets or dripping taps.)

The Town of Whitchurch-Stouffville Public Works Department is responsible for any water meter maintenance, provided you, the owner, take reasonable precaution to prevent any damage to it. It is illegal to tamper with the water meter.

Every authorized Neptune technician will be uniformed and carry identification including name, picture and identification number.

Check out the Builder Information Package

*if you have trouble with the accessibility of the document please email watermeter@townofws.ca

The new water meter transmitters, known as “R900 transmitters” comply with national and international radio frequency exposure standards including Health Canada (Safety Code 6), the U. S. A. Federal Communications Commission (Radio Frequency Safety), and the World Health Organization (Electromagnetic Fields Project).

Details can be found at the following links:

Health Canada’s Safety Code 6: http://www.hc-sc.gc.ca/ewh-semt/consult/_2014/safety_code_6-code_securite_6/final_finale-eng.php 

U. S. A. Federal Communications Commission’s Radio Frequency Safety: http://www.fcc.gov/encyclopedia/radio-frequency-safety

World Health Organization’s Electromagnetic Fields Project: http://www.who.int/topics/electromagnetic_fields/en/